1. Where are you located? Do you have any stores?
Steeldive Watch is proud to be based in Guangzhou, China. Though we don't have any permanent physical stores, we do offer free shipping anywhere in the World. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels @steeldive.
2. How can I track my order?
Once your order ships you'll receive a shipping confirmation email and tracking number. If it has been more than three business days since you placed your order and you still have not received a tracking number, please email us at firstname.lastname@example.org and we will gladly assist you.
3. The watch I want is sold out. What can I do?
Our most popular watches can sell out fast. If the model is going to be restocked then you can pre-order the product on the product page. The estimated shipping date is always listed on the product page.
4. When will my order ship?
After your payment is verified, it may take 1 to 2 business days to process and ship your order & tracking may take from 2-4 days to begin updating. This does not include weekends or holidays. Purchases made after 12 am PST will be processed the next business day. If you order after 12 am PST on a Friday, your order will likely be shipped out on the following Monday. You will receive an email with tracking details once your order has been dispatched from our warehouse.
5. How can I make a change or cancel my order?
We pride ourselves on the ability to get your orders as fast as possible, which means if you need to make a change to your order please reach out to us as soon as possible. The best form of communication is our support email, which is email@example.com We will do our best to get your order changed but if your order has reached our fulfillment center we have no way of changing your order or canceling it.